“The HTK team has been so helpful throughout this project, not only in terms of the technical implementation of the new program but also in terms of their advice on the overarching strategy. They’re quick to respond and always ready to help find solutions, even when it’s outside the scope of their services.”
Adrian Mosley | Head of Digital | Krispy Kreme UK
Unlock customer value with ML-driven engagement
INSIGHTS
ACTION
SUCCESS
Accelerate your data strategy
Get your data into shape for an ML-driven customer experience. Use our data lake architecture to run pre-built or custom ML models, and get real-time insights.
Activate data across channels
Apply your data insights in real-time, across physical and digital channels. No coding, no complexity. Use our end-to-end platform or link seamlessly to your existing systems.
Get the support you need
Our professional services team blends the commercial, technical and data science know-how you need to grow customer value through the real-time application of data.
Put customer data at the heart of every interaction
Data insights are worthless unless they can be applied at the point of customer need. Horizon lets you create those insights using best-practice data science and machine learning techniques, then personalise your messages, campaigns, sales promotions, loyalty offers and more.
Identifying customers at risk of churn — before it’s too late
Horizon AutoPilot
Creating value through smart offer recommendation
Horizon SalesLift
Rescuing a bad experience with 1-to-1 engagement
Horizon CXFlow
Helping new members get stuck in with your brand
Horizon PlusPoint
Increasing conversions with scheduled reminders
Horizon SendSmart
Smarter targeting with a single customer view
Horizon One360
Interested in exploring the possibilities?
We’d love to show you the Horizon platform in action.