Implementation & Consultancy

CX Strategy and Implementation

All the support you need to help you reinvigorate how you deliver customer service – designing innovative customer experience strategies that will transform how you drive engagement.

Implementation Consultancy
HTK Horizon Strategy001 scaled e1695820670404

End-to-end solutions to drive improved customer outcomes

Our consultancy and implementation support services allow us to create efficiencies and cohesion across all program touch points, creating a better experience for our clients and their customers.

  • Customer Experience Strategy
  • Loyalty Program Planning
  • Engagement Program Consultancy
  • Breakthrough Touch Points

CX implementation consultancy

HTK and the ITA Group offer a wide range of customer loyalty consultancy and implementation services, from simple facilitated workshops to complex multi-partner loyalty schemes. Our team of experts can help you to develop a vision and strategy, supply the technology, and operate a fully managed service where needed.

We’re not just consultants; we deliver end-to-end operations of loyalty schemes to help you achieve your business goals by creating better human experiences.

Simply C Photography Commercial Branding Corporate Photographer Suffolk HTKLtd 28 e1694604048916

Technology to level up CX & Loyalty

Horizon empowers your business with a complete suite of powerful customer experience, loyalty management and digital marketing tools – designed to help you unlock the power of machine learning and real-time customer insights.

A true 360º view of your customer data.

Actionable insights at your fingertips.

Measure the engagement metrics that matter.

Deliver the right promotion at the right time.

Rewarding loyalty beyond the transaction.

Exceed expectations across every channel.

Discover how businesses across the globe are leveraging Horizon technology to create better human experiences

anastasiia chepinska qZ6uvJHLHFc unsplash 1

Krispy Kreme – Designing an integrated, multi-channel Loyalty program for leading UK retailer.

Read more

Related resources

Connect with HTK's engagement experts

Ready to talk? Let’s explore how HTK Horizon can help improve your customer experiences, inspire measurable loyalty and drive lifetime customer value.