Interactive voice services
The gulf in customer experience between these two types of service can be enormous, and increasingly brands’ “owned” voice services aren’t meeting customer expectations.
We’ve been delivering adaptive, data-driven interactive voice services for over 20 years, including personalised “marketing IVR” for one of the UK’s largest telcos, mission-critical “warn and inform” IVR for flood warnings, and UK firsts on telephone e-Voting. We’re experts in voice dialogue design and best-practice use of text-to-speech synthesis (TTS) and automated speech recognition (ASR).
We can help you to deliver better “voice” services to your customers, to reduce costs, increase revenue and deliver a better end-to-end customer experience.